E-ISSN 2577-5669
 

Original Research 


Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai

Ankit Singh, Neha Ahire.

Abstract
Abstract:


The study assesses various aspects contributing to patient experience in the endoscopy department of a Tertiary care hospital. The prime focus is on understanding the reasons for delay in patient care delivery and identifying areas of improvement in the processes through application of value stream mapping tool. A time-motion study of 148 patients was conducted at a multi-specialty tertiary care hospital in the Endoscopy, Bronchoscopy & Urodynamic department to study the time delays and determine reasons for the same. Value-stream mapping, Ishikawa/Fish-bone Diagram and ASQ’s Quality Tools: Cause & Effect Matrix with Improve plan were used for analysis. The study highlights the main problem areas linking to methodical issues, manpower issues and communication issues which could improve significantly through the use of value stream mapping application.

Key words: Patient experience, Cause & Effect diagram, Value-stream mapping, Endoscopy

Key words: Key words: Patient experience, Cause & Effect diagram, Value-stream mapping, Endoscopy


 
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How to Cite this Article
Pubmed Style

AS, Ahire N. Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. J Complement Med Res. 2022; 13(2): 17-23. doi:10.5455/jcmr.2022.13.02.03


Web Style

AS, Ahire N. Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. https://www.jocmr.com/?mno=140725 [Access: June 24, 2022]. doi:10.5455/jcmr.2022.13.02.03


AMA (American Medical Association) Style

AS, Ahire N. Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. J Complement Med Res. 2022; 13(2): 17-23. doi:10.5455/jcmr.2022.13.02.03



Vancouver/ICMJE Style

AS, Ahire N. Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. J Complement Med Res. (2022), [cited June 24, 2022]; 13(2): 17-23. doi:10.5455/jcmr.2022.13.02.03



Harvard Style

, A. S. & Ahire, . N. (2022) Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. J Complement Med Res, 13 (2), 17-23. doi:10.5455/jcmr.2022.13.02.03



Turabian Style

, Ankit Singh, and Neha Ahire. 2022. Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. Journal of Complementary Medicine Research, 13 (2), 17-23. doi:10.5455/jcmr.2022.13.02.03



Chicago Style

, Ankit Singh, and Neha Ahire. "Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai." Journal of Complementary Medicine Research 13 (2022), 17-23. doi:10.5455/jcmr.2022.13.02.03



MLA (The Modern Language Association) Style

, Ankit Singh, and Neha Ahire. "Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai." Journal of Complementary Medicine Research 13.2 (2022), 17-23. Print. doi:10.5455/jcmr.2022.13.02.03



APA (American Psychological Association) Style

, A. S. & Ahire, . N. (2022) Application of Value Stream Mapping Tool on Patient Experience Management in Endoscopy Department of a Tertiary Care Hospital, Mumbai. Journal of Complementary Medicine Research, 13 (2), 17-23. doi:10.5455/jcmr.2022.13.02.03